Shipping policy
UK (Stencil) orders
2nd Class Royal Mail Postage (estimated delivery 3-5 days from dispatch) = FREE
1st Class Royal Mail Postage (estimated delivery 1-3 days from dispatch) = £2.99
Special Delivery Royal Mail (next day before 1pm - Mon-Fri) = £9.99
Most items are dispatched next working day. Larger orders may take longer
UK (Mylar Roll and Sheet) Orders
Mylar Full Roll….Usually you will receive between 7-10 working days (Free Postage)
Mylar Roll (297mm width by the mt) ….1st Class Royal Mail Postage (estimated delivery 1-3 days from dispatch) = £5.99
Mylar Sheets…1st Class Royal Mail Postage (estimated delivery 1-3 days from dispatch) = £5.99
European orders
ALL ORDERS TO THE EU WILL BE SUBJECT TO CUSTOMS TAX, PLUS HANDLING CHARGE BEFORE THE ITEM IS RELEASED FOR DELIVERY
Europe tracked = £14.99
Most orders will be delivered to Europe in 2 weeks from dispatch.
Most items are dispatched next working day. Larger orders may take longer.
Please allow 4 weeks for delivery (Excluding Sundays and Bank Holidays) of the dispatch date then please let us know and we will be happy to assist.
Rest of the World orders
Rest of the World tracked = £14.99
Most orders will be delivered to Rest of the World destinations around 2-3 weeks from dispatch
Most items are dispatched next working day. Larger orders may take longer.
Please allow 4 weeks for delivery (Excluding Sundays and Bank Holidays) of the dispatch date then please let us know and we will be happy to assist.
We are a UK based business and it is the responsibility of the purchaser to pay any import tax that is due on items ordered.
Refunds and Exchanges
1)
- We can refund and exchange unused shop items if you change your mind as long as we receive them back unused and in the original packaging.
- Please contact us within 6 weeks of ordering to start a return or exchange. Refunds/exchanges or 'item not received' claims will not be accepted after this time.
- The 'Buyer' is responsible for paying the return postage costs. Please retain a Proof of Postage receipt from your postage provider, as you are responsible for making a claim in the event of the item being lost when being returned to us.
- Your return must be accompanied by a message left inside the parcel, fully stating your order details and reason for return.
- Once your item is received back we will refund your original payment less the original postage fee or process your exchange and contact you for a re-posting fee if applicable.
- If your item is returned to us due to 'non receipt/or non collection' then we will need to charge an additional postage fee to resend it.
- Please ensure your address details are up to date and correct at the time of ordering.
2) In the unlikely event that you receive an item that is damaged please let us know as soon as possible. We may require more supporting information/evidence.
3) We cannot offer a refund on custom made/designed stencils unless deemed faulty or damaged as they are bespoke designs that are specially made to order.
For all returns the postage address is:
Cfsupplies Stencil Store
260 Ashgate Road
Chesterfield
Derbyshire
S40 4AW